BLENDINGMIND® COMPLAINTS PROCEDURE

Blendingmind® is committed to providing a welcoming, respectful and professional environment in connection with our services, courses, events and retreats. We value feedback and regard complaints as an opportunity to learn, improve and maintain high standards of fairness and professionalism.

If you have a concern, please raise it privately with the relevant organiser or service provider as soon as reasonably practicable. Most concerns can be resolved quickly through respectful discussion.

If your concern cannot be resolved informally, you should normally submit a formal complaint in writing within 28 days of the relevant service, course, event or retreat, or of becoming aware of the matter giving rise to the complaint.

Please include your name and contact details, the service, course, event or retreat concerned and the relevant date(s), a clear description of your complaint, any relevant facts or supporting information, and the outcome you are seeking.

Formal complaints should be sent to the Blendingmind® central contact address:

blendingmindukltd@gmail.com

We will acknowledge receipt within five working days, review the information provided, make such enquiries as we reasonably consider necessary and normally respond in writing within twenty working days of acknowledging your complaint.

If additional time is required, we will explain the reason for the delay.

Complaints will be considered fairly, impartially and as confidentially as reasonably possible. Information will only be shared where necessary to investigate the complaint, fulfil safeguarding responsibilities or where required by law.

Blendingmind® welcomes a diversity of spiritual beliefs, experiences and interpretations.

Mediumship, psychic perception, intuition and spiritual development are inherently personal experiences and may be interpreted differently by different individuals.

Complaints based solely on differences of spiritual belief, interpretation, intuitive impressions or mediumistic experiences will not normally be upheld unless they involve misconduct, discrimination, harassment, safeguarding concerns or a breach of our published policies or applicable Code of Conduct.

Following our investigation we may provide an explanation or clarification, offer an apology where appropriate, identify improvements to our policies or procedures, take appropriate action where a breach of our standards has occurred, or conclude that no further action is required.

Complaints specifically concerning the handling of personal data are dealt with in accordance with the data protection complaints provisions in the Blendingmind® Privacy Policy.

Following completion of the complaints process, the relevant Organiser or service provider will issue a written decision. Unless required otherwise by law, that decision concludes our internal complaints procedure.

Nothing in this Complaints Procedure limits or excludes any statutory rights that participants or customers may have under applicable law.

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